At Grit & Flair, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have a hassle-free return policy in place. Below are the details of our return policy:
1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The return request must be initiated within 48 hours of receiving the product.
- The product must be in its original condition, unworn, unwashed, and with all tags and labels intact.
- The original receipt or proof of purchase must accompany the return.
2. Return Process: If you would like to initiate a return, please follow these steps:
- Contact our customer support team within 48 hours of receiving the product to request a return. You can reach us through our designated customer support channels, such as email or phone.
- Provide the order details and the reason for the return. We may request additional information or photographs if needed.
- Our customer support team will guide you through the return process.
- Pack the product securely, including all original packaging, tags, and accessories
- Ship the product back to the designated return address provided by our customer support team using a reliable and trackable shipping method.
- The return shipping costs will be the responsibility of the customer, unless the return is due to a product defect or error on our part.
3. Refund or Exchange: Once we receive the returned product and verify its condition, we will process the refund or exchange based on your preference and the availability of stock. Here are the options available:
- Refund: We will issue a refund to the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to reflect in your account, depending on your bank or payment provider.
- For instant refunds, you can opt for the wallet.
- Exchange: If you prefer an exchange for a different size, color, or style, we will make every effort to accommodate your request, subject to availability. If the requested item is unavailable, we will issue a refund instead.
4. Non-Returnable Items: For hygiene and safety reasons, certain items may not be eligible for return. These typically include intimate apparel, Masks, Swimwear, earrings, and other personal use items. Please check the product description or contact our customer support team for clarification before making a purchase.
5. Damaged or Defective Products: If you receive a damaged or defective product, please notify our customer support team immediately. We may request photographic evidence of the issue to facilitate the return process. We will arrange for a replacement or refund, including any applicable shipping charges, based on the specific circumstances.
It's important to note that the above information provides a general overview of our return policy, and specific details may be subject to change. For the most up-to-date and accurate information, we recommend reviewing our return policy on our website or contacting our customer support team directly. We are here to assist you and ensure a smooth return process with Grit & Flair.
